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York’s solely 5-star lodge has been judged probably the greatest within the land.
The Grand, York, based mostly at Station Rise, received the “Lodge of the 12 months – Group” class within the annual Cateys Awards, run by the Caterer journal.
The lodge opened in 2010 following a significant refurbishment of the previous headquarters of North Japanese Railways in-built 1906.
It was examined on its excellence, consistency of product and repair, plus enterprise success, together with a wholesome stability sheet.
Among the many judges, James Clark, common supervisor of the Hilton London Bankside, stated: “The Grand creates an exquisite, genuine hospitality expertise for each visitor. The group is a beacon of sunshine in caring for the York neighborhood. Onwards and upwards for this improbable lodge!”
The competitors additionally cited a mix of funding within the enterprise and powerful management to information the lodge via difficult instances.
The awards famous the 207-key lodge has seen income at an all-time excessive over the previous yr, rising 23 per cent to £17m, with a 71 per cent occupancy charge from Could 2021 to January 2022.
Behind the scenes work was additionally cited, such packages for its target market, together with experiential packages just like the Darkish Skies Expertise, that includes stargazing with an astronomer on the North Yorkshire Moors.
This package deal offered out over the autumn and winter and achieved vital press protection.
A brand new room class, the studio residence, was launched following the refurbishment of an present bed room in June 2021. The residence guarantees the privateness, house and luxury of a visitor’s own residence, whereas offering the service and facilities of a five-star lodge.
Taking care of employees was one other issue of success, with the Grand being the primary lodge in York to pay above the Nationwide Dwelling Wage, and introducing it as ‘the Grand’s Dwelling Wage’ for entry degree roles.
Psychological well being first aiders had been skilled, a scholar placement scheme was launched and the lodge additionally supported employees in fundraising efforts, which noticed them increase £8,000 for St Leonard’s Hospice.
Additional perks like month-to-month payday treats helped ship an ‘spectacular’ retention charge, stated the judges.
The Grand was additionally praised for its Grand Goes Inexperienced challenge to make it extra sustainable in addition to its digital advertising, which noticed its database enhance by 16,000 over the previous yr alone.
Simon Mahon, Normal Supervisor of the Grand informed the Press: “We’re honoured to have been awarded ‘Lodge of the 12 months – Group’ on the Cateys 2022. Our group and fantastic visitors are what outline The Grand, and we’re overwhelmingly proud to obtain this accolade and lifelong achievement on behalf of the lodge and the town of York.
“Thanks to everybody who has supported us together with visitors, suppliers, trade colleagues and companions.”
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